Bay Pines Veterinary Clinic is seeking an experienced Practice Manager to join our team!
Bay Pines Veterinary Clinic is located in the heart of beautiful northern Michigan. We are a busy, two-clinic, practice that treats most small animals and exotic pets. Our clients are very motivated to do most of what we would recommend, making practice at Bay Pines very rewarding. In addition, we have an exceptional support team in place which makes work both efficient and enjoyable.
We offer great benefits, CE, and vacation days, with a highly competitive salary negotiated upon experience.
Our hospital is well-equipped with:
Digital Radiography | Digital Dental Radiography | New High-speed Dental Equipment | Ultrasound | Cutting CO2 Laser | Cold Therapy Laser | Complete In-house Laboratory | Dedicated Surgical Suite | Busy Attached Boarding/Daycare/Grooming Facility
For more information, please visit our website: http://www.baypinesvet.net/
About our Community:
We are located in the festive resort town of Harbor Springs on Lake Michigan which is surrounded by beautiful woods & waterways, interesting shops, restaurants, and microbreweries. Outdoor enthusiasts are able to enjoy downhill skiing, cross-country ski trails, mountain biking trails, the beautiful North Country Trail for hiking, and unlimited options for boating! In addition, Harbor Springs is an excellent home for hunters and fisherman alike.
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital schedule and manages labor costs to budget.
Oversees employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
Implements performance-based incentive and rewards and recognition programs.
Manages staff, including grooming and boarding staff if applicable.
Tracks and maintains current licensure for all DVMs.
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand, including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs.
Performs other duties essential to the performance of the hospital as assigned.
Bachelors degree in business or related degree is preferred.
3-5 years of experience in a manager role, including customer service experience.
Experience in a veterinary hospital setting in positions of increased responsibility is a plus.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem solving and resolution management skills.
Oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred: Avimark).
Interpersonal skills with staff and clients, and works well in a team environment.
Customer service strategies and effective marketing techniques.
HR policies and protocol development.
Staff management including: coaching, developing, and motivating staff.
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.