Does an opportunity to use your leadership skills while working with a skilled group of veterinary caregivers interest you? If so, consider joining our team of doctors and staff dedicated to clinical excellence and compassionate care. We need a capable, creative and forward-thinking practice manager who is willing to lead by promoting and facilitating a ‘bottom up’ philosophy when it comes to staff management. Someone who can allow/encourage teams and individual staff members to have input as to how their jobs are performed. Someone who is able to provide the training needed for each staff member to reach his/her full potential. Someone the staff will feel comfortable turning to when problems arise. We have a great and very loyal staff- we need someone to lead them!
We are looking for a practice manager who is passionate about providing the best possible client/patient experience; someone who is not only willing to help execute existing ideas, but is also capable of contributing innovative and new strategies. Maintaining an environment of mutual support, trust, respect, communication and accountability is fundamental to our culture. Continuing education for all staff members ensures ample opportunity for future personal growth. And we work hard to make the client and patient experience the best it can be.
The practice manager will be responsible for managing the business activities of our veterinary hospitals. This includes having direct authority and decision-making responsibilities over many business aspects of the practice. The candidate must be internet and computer savvy. He or she must comfortable working with accounting software (QuickBooks) and using analytic spreadsheets (Excel).
The ideal candidate is a Certified Veterinary Practice Manager, or someone who possess a strong interest in achieving certification in the near future. At least three years of veterinary practice management experience is preferred, as is a BA/BS in a business-related field.
Personal qualities that are highly valued in a candidate are professional appearance and demeanor, excellent interpersonal skills, and a positive, friendly attitude. The ability to make decisions and communicate clearly and effectively with fellow team members is essential as well as a strong respect for, and willingness to work with, clients and their pets.
The successful candidate must be able to pass a professional background check and drug test.
Practice Manager Responsibilities
Plans for optimal staffing to assure maximum productivity and service. This translates to best medicine, maximum patient comfort, satisfied clients and a smooth workflow.
Directly recruits, interviews and hires support staff.
Supervises support staff and mediates all personnel problems. Acts as the direct authority for disciplinary procedures and discharge. This includes all legal responsibilities of employment. The practice manager is responsible for support staff employment benefits.
Assures that support staff are properly trained.
Responsible for maintaining a thorough set of employment policies and protocols as well as a current employee manual.
Maintains employee motivation and enthusiasm. Pursues and structures continuing education for support staff.
Is responsible for ensuring that each interaction between clients and veterinary hospital staff is successful. Achieves this using client education and scheduling structured to best fit client/patient needs as well specific programs such as ‘fear free’ and ‘cat friendly’.
Develops and oversees a hospital marketing program, including website maintenance and social media platforms.
Oversees the building and equipment maintenance and housekeeping standards.
Either directly prepares or supervises preparation of all business accounting reports and transactions. Audits the preparer to ensure that proper methods and techniques are being used.
Reviews and/or prepares all accounts payable and receivable, ensuring that both are handled in a correct and timely manner.
Periodically reviews the fee schedule for products and services, adjusting them as necessary.
Establishes practice budgets and projections for growth.
Reviews and/or purchases supplies and equipment. The prices of these items will be periodically reviewed to ensure optimal buying opportunities.
Our two veterinary hospitals are located in the beautiful Finger Lakes region of New York State within a 15 – 30 minute drive to Rochester. Buffalo and Niagara Falls are an easy 1.5 hours away, and Toronto 3 – 4 hours.
In addition to ultrasound and digital x-ray, our practice has state of the art dental equipment and offers acupuncture and chiropractic care. We also have a well-equipped lab and an in-house clinical pathologist.
We’d love to hear more about your goals as a veterinary practice manager and discuss whether our practice could be the right fit for you. We’re proud to offer competitive compensation (salary based on experience and skill set , as well as bonus incentives associated with KPI benchmarks), in addition to contributions toward health care and a 401k plan, PTO, and pet insurance as well as discounted pet health care.
Learn more about the hospital by checking us out online at https://livoniavet.com/ and https://honeoyefallsvet.com/.
About Livonia and Honeoye Falls Veterinary Hospitals
Our two veterinary hospitals are located in the beautiful Finger Lakes region of New York State within a 15 – 30 minute drive to Rochester. Buffalo and Niagara Falls are an easy 1.5 hours away, and Toronto 3 – 4 hrs. In addition to ultrasound and digital x-ray, our practice has state of the art dental equipment and offers acupuncture and chiropractic care. We also have a well-equipped lab and an in-house clinical pathologist.We’d love to hear more about your goals as a manager and discuss whether our practice could be the right fit for you. We’re proud to offer a competitive salary (based on experience), in addition to contributions toward health care and a 401k plan, PTO, and pet insurance as well as discounted pet health care. Learn more about the hospital by checking us out online at https://livoniavet.com/ and https://honeoyefallsvet.com/.