ezyVet is a fast-growing technology company that is competing on the global stage. Our aim? Global domination - taking over the world with our beautiful veterinary software, and to help us succeed we want an experienced Head of Implementation to lead our global service line on this incredible journey.
What's the role about?
Our Global Implementation division provides highly successful onsite/remote project management, training, configuration and deployment services to customers adopting ezyVet as their new platform. This position managers all aspects of the implementation division. Financial, Commercial, Operational and Relationship exploits all fall within the remit. Some will be more predominant than others and in many cases, will have internal support to build the necessary outcomes. Essentially this position exists to enhance the operational excellence of our implementation division through expert program and change management.
This post will be based full time in our Auckland or Dallas operations, you'll need the right to live and work in at least one of those countries to be successful.
What will you be doing?
Our ability to efficiently implement ezyVet across a rapidly growing international customer base is key to our success. Implementation Specialists are valuable resources, trained and fine tuned to deliver quality.
If implementers are our orchestra the Head of Implementation is the conductor.
By definition, the primary duties of a conductor are to interpret the score (in our case the programme of projects) created by a composer (the contracts agreed by clients) in a manner which is reflective of those specific indications within that score (service levelagreements), set the tempo (velocity and accuracyto which we deliver), ensure correct entries by various members of the ensemble (effective planning and deployment of resource), and to "shape" the phrasing where appropriate (make the operational decisions that are in the company’s best interest). What tune you play doesn’t matter, effectively conducting an exceptional global implementation division does.
The day to day:
Provide strategic direction and change management for our global implementation teams covering, North America, EMEA and APAC regions.
Provide ongoing administrative and organisational direction for our regional implementation managers
Provide meaningful management information to the business on customer satisfaction and division performance
Project manage better ways forward in terms of global implementation strategies
Get in the trenches whenever needed to help the troops win the day
Drive division performance to exceed budget and other financial requirements
Mitigate any risks that threaten failure to deliver excellent outcomes to our customers
Work with senior leadership to help craft the software and prioritize feature and fix releases
Direct scheduling and program sequencing ensuring the appropriate resources are deployed on the right assignments
Dominate the global Veterinary Software market
Be an evangelist of the ezyVet brand
Experience you will have:
Built and/or run a customer engaging work force based in various international locations
Led or supported change management initiatives creating a better more efficient division
Created and executed standard operating procedures that enable excellence
Delivered robust performance analysis of both individuals and overall projects
Consistent and constant communication through every form of technology across time zones
Performance managed individuals on the edge and back to success
Identified and acted on opportunities for success on a global scale
Orchestrated software implementation programs
With a little kiwi ingenuity and a lot of passion, ezyVet came into existence. A cloud-based, feature rich software solution used by over 1100 Veterinary Practices all around the world. ezyVet is quietly disrupting the global veterinary industry. With customers in over twenty countries, 125+ staff and offices in London, Dallas and Auckland, there’s no better time than now to join the ezyVet journey. ezyVet is growing at a fast pace, no two days are the same and no manual exists that will tell you what to do. If you’re a self-starter, team player and want to be a part of building something great, then we’d love to hear from you.
Reap the rewards of a fast-growing, global company and achieve more than you ever thought possible.
*Your information will be kept confidential according to EEO guidelines.
Additional Salary Information: Base Salary + Incentive scheme
Internal Number: ezyVet181
About ezyVet - Beautiful Veterinary Software
ezyVet was founded in 2006 out of the desire for an intuitive, affordable and customisable software that could cater to Veterinary Practices of all sizes and compositions. Plenty of other software options existed but none seemed to tick all the right boxes. Packages either lacked in feature set or were too confusing to implement successfully into everyday practice. The high cost of the available Veterinary Practice Management (VPM) packages were yet another headache, which made it financially out of reach for a large portion of clinics. With a bit of kiwi ingenuity and a lot of passion ezyVet came to existence… A powerful cloud based, feature rich, customisable and easy to use VPM solution for Veterinary Practices all around the world.
We are a passionate team comprised of Developers, Consultants and I.T. People who work closely with a range of Veterinarians and are all about building the most beautiful cloud Veterinary Practice Management (VPM) on the market. This mix ensures we have all angles covered when it comes to your business. We understand how Vets operate and have a wealth of knowledge in the industry.
Our initial business development vehicl...e included invaluable input from a Veterinary Specialist as a partner so the core clinical aspects of ezyVet have been developed by Vets for Vets.
ezyVet was created using open source technologies. Open source technology is software in which the source code used to create the program is freely available for the public to view, edit, and redistribute. There are no additional licence costs to on charge to our customers using this platform, so we’re able to keep prices down. It also means we can ensure you are always running on the newest version of the platform without any surprise upgrade fees down the track. ezyVet uses a great composition of technology which is improving all the time as the Open Source world eco-system pushes forward.
ezyVet uses bank level security and operates on the global hosting environment provided by Amazon in their AWS cloud.