Position 1: Veterinary Information Specialist Description
The Veterinary Information Specialist position is responsible for responding to incoming cases on Pet Poison Helpline and SafetyCall’s industry side via the telephone, email, and chat applications regarding potential toxic exposures, poisonings and other adverse events from pet owners and veterinarians related to various household and consumer products, animal health products, plants, OTC products, dietary supplements, prescription drugs, and other chemical exposures. Specialists take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting on the industry side.
Position 1: Schedule
Full-time, 40 hrs/week. Positions do not have a set schedule. Shift times and shift days will vary and include weekends, typically 2 per month and up to 3 during our busy season, and some holidays. At this time available shifts are 8 ½ hours long and are primarily evening shifts (shift start times are ranging from 2pm-6pm CST and shift end times ranging from 10:30pm-2:30amCST). While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Overnights are not required.
Part-time, 20 hrs/week. We have a daytime and an evening shift need. Employees will be scheduled 4 hours shifts, 5 days a week on a 2 week rotation which will include every other weekend.
Daytime, PT Hours: 4-hour shifts between the hours of 7am-2pm CST. Week 1 will work Saturday, Sunday, Wednesday, Thursday and Friday. Week 2 will work Monday-Friday
Evening, PT Hours: 4-hour shifts between the hours of 5pm-9pm CST. Week 1 will work Saturday, Sunday, Tuesday, Wednesday and Thursday. Week 2 will work Monday-Friday.
Position 2: Industry Representative
The Industry Representative position is responsible for responding to incoming cases via the telephone regarding potential adverse events from pet owners and veterinarians related to various animal health products manufactured by an animal health client of SafetyCall. Industry Representatives provide answers to general inquiries on routine product use, such as clarification and information slated on product labels or inserts, and document lack of efficacy cases, product complaints, customer service and other inquiry cases. This position may also respond to and process product refund requests. Industry Representatives take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Industry Representatives must accurately document each case in an electronic record to facilitate adverse event reporting and to ensure the well-being of the animals. Industry Representatives also handle minor human exposures to animal health products.
Position 2: Schedule
Full-time, 40 hrs/week. Full-time, 40 hrs/week. Shifts are 8 1/2 hour daytime shifts between 8am-5pm CST.
Part Time, 24-32 hrs/week . 8 hour shift every Monday, the shifts will vary between the hours of 8am-5pm CST, Tuesday-Friday.
There is an extensive training program for this position. It will consist of 1-2 weeks remote training. There is also a requirement of 2-3 weeks, full-time that will take place in our office in Bloomington, MN. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.
Required Experience, Skills, Knowledge and Abilities
Active CVT/LVT/RVT License
1+years of work experience in a veterinary clinic/hospital
At least one year of emergency/critical care experience preferred
Ability to work varying shift times and varying days, including weekends as specified above.
Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
Excellent verbal and written communication that is clear, concise, professional and empathetic
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Strong attention to detail and the ability to multitask
Customer service focused attitude and behavior
Remote Agent Requirements
Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and a PC computer (no Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.
Interested candidates should submit their resume and cover letter or introductory email to firstname.lastname@example.org. Introductions should include which position is of interest, your availability and any scheduling restrictions, and why you are a good fit for the remote position if applicable. Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.
Additional Salary Information: Medical, dental, vision, life, accident and pet insurance options; 401k with match; paid time off; paid holidays; bonus; c/e and license reimbursement
About Pet Poison Helpline / SafetyCall International, PLLC
SafetyCall International,PLLC, the parent company of PPH, specializes in industry adverse event management related to humans and animals.