Royal Vista Veterinary Specialists is now hiring a Practice Manager to lead their incredible team!
The Practice Manager (PM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem-solving to improve client service and employee engagement.
The PM oversees the business activities of the hospital, including hiring and training hospital staff; working with Pathway finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software, and implementing safety and security procedures.
Culture and Work Environment
Communicates the practice's values and mission to the team
Motivates staff, and helps build and maintain morale
Upholds core values and standards
Holds regular staff meetings, including a component of mandatory training on standards of service and standards of care
Promotes a cooperative working environment among staff members; understands the value of teamwork
Is enthusiastically willing to perform as necessary to help the hospital function as a unit
Promotes continuous quality improvement (CQI) to ensure the practice's success and achieve the vision
Knowledge and experience with the Veterinary industry and the skills needed to be successful in each department
Ability to analyze various sources of data in order to establish priorities and initiate operational programs
Sound personal judgment in decision-making
Capable of leading, managing, and coaching staff at all levels
Demonstrated competence in all aspects of staff management, including hiring and firing
Demonstrated ability to show empathy toward clients and treat animals with respect and compassion
Excellent interpersonal communication skills
A commitment to outstanding client service.
Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement
Certified Veterinary Practice Manager designation or equivalent work experience preferred
Three years of supervisory experience
Availability to occasionally work uncommon hours and overtime, and to be subject to recall for business emergencies
We promote an emotionally intelligent work environment and promote a positive work/life balance! We offer an amazing benefits package that includes paid parental leave, 401k, PTO, as well as pet benefits!