Practice Manager
SOUTH BAY ANIMAL HOSPITAL & PET RESORT
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Practice Manager

SOUTH BAY ANIMAL HOSPITAL & PET RESORT

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Details
Posted:
January 22, 2021
Location:
San Jose, California
Salary:
DOE
Type & Experience Level:
Full Time - One to seven years
Function:
Practice Manager
Species:
Canine, Feline
Category:
Private Practice
Preferred Education:
2 Year Degree
South Bay Animal Hospital & Pet Resort is a beautiful, state of the art, progressive, veterinary hospital in San Jose, California. We provide 24-hour veterinary care for dogs and cats with services such as wellness and preventative care, emergency and critical care, surgery, neurology, oncology, cardiology, rehabilitation, and more. We are looking for a new Practice Manager to replace the previous manager who is moving out of the area. 
 
We have a wonderful culture of positivity and inclusiveness with our staff and clients. Every member of the South Bay team, though diverse in their experiences, abilities, cultures, and beliefs has one thing in common: we all want to provide the best possible care to every pet and every client, every time. We do this through our use of cutting-edge technology, our belief that great ideas come from the ground up, not the top down, and our unbridled effort to always do better. 
 
As a Practice Manager at South Bay Animal Hospital, you function as mini CEO! Your responsibilities as a manager are essential, but it's also important to work side by side with the owner to think outside the box and to continue South Bay on it's path to greatness!
 
Responsibilities include, but are not limited to:
  • Supervises all staff including paraprofessional and professional staff
  • Responsible for all basic human resource duties including onboarding, performance reviews, disciplinary actions, terminations, and coaching and training for all positions; maintenance of personnel records including attendance and wage records
  • Directs, supports, and oversees all Supervisor and Lead positions
  • Manages and/or oversees all staff scheduling including DVM schedules
  • Helps create, achieves, and maintains all financial goals for the practice
  • Ensures daily, quarterly, and annual financial information is accurate and is responsible for all local accounting functions
  • Oversees all inventory management including purchasing of all administrative, medical, and equipment supplies
  • Oversees all controlled substance purchase, inventory in line with California and federal laws
  • Oversees all equipment management and ensures all equipment is in good, working order
  • Creates and upholds all Hospital policies and protocols
  • Oversees and Upholds all safety and OSHA regulations
  • Oversees daily operations and ensure all operations are working as efficiently as possible without sacrificing safety or quality of care 
  • Assessing and implement training programs for each department and constant re-evaluation of training protocols to remove or alter obsolete practices. 
  • Maintain client relationships and hospital reputation by ensuring communication best practices and responding to client concerns or complaints in a timely manner. 
  • Maintain positive relationships with vendors and outside contractors
  • Maintain the overall health of the business
Requirements: 
  • Experience managing a 24-hour and/or multi-department facility required. Management of a veterinary hospital preferred (3+ years)
  • Current Registered Veterinary Technician License preferred, but not required
  • Education (Bachelor's preferred)  in management, business, or other related field preferred
  • Ability to work 40+ hours a week, some weekends and evenings or early mornings are required. Some Holidays may be required. 
  • Excellent communication skills both verbally and written
  • Excellent attention to detail in all matters
  • Ability to multi-task frequently
  • Ability to lift up to 40lbs, sit/stand/walk/crouch for long periods of time, and physical and mental ability to perform tasks associated with the care of animals
  • Proficient in basic computer and office equipment use including PCs and Macs, scanners, multi-line phones, etc. 
  • Ability to recommend solutions and respond to concerns rather than rule with an iron fist and react to problems. 
The candidate chosen for this amazing opportunity will be given ample training by the current Practice Manager in all aspects of the position. 
 
South Bay Animal Hospital offers a generous salary with medical, vision, and veterinary (pet) insurance, PTO, 401k and Profit-sharing, uniform reimbursement, CE reimbursement, license reimbursement, employee discounts, alternative work schedules, and more.
 

About SOUTH BAY ANIMAL HOSPITAL & PET RESORT
South Bay Animal Hospital & Pet Resort is a beautiful, state of the art, progressive, veterinary hospital in San Jose, California. We provide 24-hour veterinary care for dogs and cats with services such as wellness and preventative care, emergency and critical care, surgery, neurology, oncology, cardiology, rehabilitation, and more. We have a wonderful culture of positivity and inclusiveness with our staff and clients. Every member of the South Bay team, though diverse in their experiences, abilities, cultures, and beliefs has one thing in common: we all want to provide the best possible care to every pet and every client, every time. We do this through our use of cutting-edge technology, our belief that great ideas come from the ground up, not the top down, and our unbridled effort to always do better.
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